Getting started
Attendance troubleshooting
Homeroom marking, class teacher access, period attendance, and parent alerts.
This getting started guide covers school software onboarding for K-12 day schools. Whether you are evaluating cloud school management software or configuring Schoolyi after go-live, you will find practical steps for school ERP go live checklist, migrate from Excel to school ERP - written for administrators and staff, not developers.
Last updated August 27, 2026
| Symptom | Check | Fix |
|---|---|---|
| Teacher has no classes on /attendance | Class teacher assignment | Assign homeroom at /teachers/assignments for active year. |
| Attendance percentage looks wrong | Calendar sync | Sync working days at /academic-calendar after holiday changes. |
| Parent did not get absence alert | Notification settings | Mark Absent on homeroom register; verify SMTP and parent link at /parents. |
| Period attendance slot missing | Published timetable | Period marking at /attendance/period requires published slot and assigned teacher. |
| CSV import rejected | Column format | Use template from attendance import screen; match student IDs and dates. |
Common questions
Quick answers in plain language.
Teacher cannot mark attendance — no classes on the screen+
Assign the teacher as class teacher for the homeroom at /teachers/assignments for the active academic year. Then open /attendance and select the class. Period attendance needs a published timetable and subject assignment.
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