Getting started
School website (CMS) troubleshooting
My School public site, custom domain, publishing, and CMS content issues.
This getting started guide covers school software onboarding for K-12 day schools. Whether you are evaluating cloud school management software or configuring Schoolyi after go-live, you will find practical steps for school ERP go live checklist, migrate from Excel to school ERP - written for administrators and staff, not developers.
Last updated August 27, 2026
| Symptom | Check | Fix |
|---|---|---|
| Published page not visible on /myschool | Publish state | Content must be Published in /school-website/pages (or relevant CMS screen); draft items stay admin-only. |
| Custom domain shows wrong site or SSL error | DNS and Caddy | Complete verification in /school-website/settings; ops updates Caddy host block and SSL for the domain. |
| Staff directory empty on public site | Directory publish flag | Enable staff directory publish at /school-website/staff; some schools show coming-soon until ready. |
| Brand colors wrong on public site | Brandbook sync | Update school brandbook at /settings; CMS theme pulls colors and typography from brand settings. |
| Enquiry form submissions missing | CMS enquiries inbox | Check /school-website/enquiries inbox; confirm SMTP if email notifications enabled for new leads. |
| Confused with in-app parent notices | Product boundary | My School (/myschool) is public marketing; operational family notices use /notices in the logged-in portal. |
Common questions
Quick answers in plain language.
Custom domain not showing the school website+
Verify DNS points to the server, complete domain verification at /school-website/settings, and ensure NEXT_PUBLIC_SITE_URL matches the public URL. Published pages appear at /myschool until custom domain is active.
Related searches
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