Getting started
Grades and homework troubleshooting
Homework publish, grade entry, report cards, parent visibility, and grading scale issues.
This getting started guide covers school software onboarding for K-12 day schools. Whether you are evaluating cloud school management software or configuring Schoolyi after go-live, you will find practical steps for school ERP go live checklist, migrate from Excel to school ERP - written for administrators and staff, not developers.
Last updated August 27, 2026
| Symptom | Check | Fix |
|---|---|---|
| Parent cannot see homework | Publish state and child link | Teacher publishes at /assignments; parent linked at /parents; correct child selected. |
| Grades show draft on teacher screen but blank for parent | Publish state | Publish report cards at /report-cards; parents only see PUBLISHED results. |
| Report card PDF missing subject | Marks entry completeness | Enter all subject marks at /grades before PDF generate; check grading scale at /settings. |
| Teacher cannot enter marks for class | Subject assignment | Assign teacher-subject at /teachers/assignments for active academic year. |
| Homework due reminder not sent | Cron and SMTP | Schedule scripts/run-school-cron.sh; verify SMTP at /settings email test. |
| Wrong grade letter on report card | Grading scale boundaries | Update scale at /settings; re-publish report cards after boundary change. |
Common questions
Quick answers in plain language.
Why can parents not see homework or grades?+
Teachers must publish homework at /assignments and grades/report cards must be PUBLISHED. Parent must be linked at /parents and select the correct child on /parent-dashboard.
How do I configure the grading scale?+
Open Settings → Academics (or /settings) and set grading scale and session rules before entering marks at /grades or publishing report cards at /report-cards.
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