Operator daily playbook

Use this as a shift checklist rather than a description of the product. Not every desk does every section, so skip the ones outside your remit. Two things are worth knowing before you start: the sign-in screen makes you choose the kind of account you hold and rejects the wrong choice outright, and several desk actions depend on a committee membership or a staff type rather than on your job title.

Morning open, every desk

1. Sign in at /signin using the tile that matches your account, then land on /dashboard.
2. Read /notices. Loading that list is also what publishes any notice scheduled overnight, so do it early.
3. Clear /notifications, which is where absence follow-ups, fee reminders, and approval requests arrive.

Admissions desk, intake season

1. Open /admissions for funnel counts, then work overnight submissions at /admissions/applications.
2. Verify each required document on the application detail. Enrolment refuses later with the document names listed if any is still unverified.
3. Schedule entrance tests at /admissions/tests and interviews at /admissions/interviews - they are separate screens.
4. Shortlist at /admissions/shortlists, then issue offers at /admissions/offers. Offers, tests, and enrolment need the committee chair or leadership.
5. Enrol at /admissions/enrollments once the offer is accepted, then confirm the guardian record and portal login at /parents.
6. Families check their own status at /admissions/track using the registration number and the date of birth exactly as submitted.

Finance desk

1. Take counter payments at /fees/collections and confirm the receipt was generated.
2. Check the receipt email marker on /fees/payments. A row reading FAILED can be resent; a row reading NO_EMAIL means neither the student nor an active guardian has an address on file.
3. Work /fees/defaulters by telephone. The dunning ladder is not sending anything on your behalf.
4. Reprint duplicates from /fees/receipts and reconcile the day at /fees/payment-history.

Transport desk

1. Watch the fleet on /transport/day-sheet. Live positions exist only while a driver has a trip running.
2. Drivers start and close their own trips at /transport/duty; one vehicle can only have one trip in progress.
3. Record breakdowns and substitute vehicles at /transport/incidents.
4. Route and stop changes are made at /transport/assignments and need Platform Admin, Principal, or Vice Principal - finance and office staff can see the screens but not save.
5. Pull boarding history from /transport/reports for the weekly review.

Afternoon close

• Library returns and fines at /libraries. Fines are calculated on return as calendar days late minus the grace period, so a late return over a holiday still accrues.
• Publish any closure or event notice at /notices before you leave, rather than scheduling it.
• Log inbound and outbound official letters at /files/incoming and /files/outgoing.
• Hand unresolved permission questions to the platform administrator rather than working around them.