Getting started
User troubleshooting FAQ
Quick fixes for teachers, students, and parents - sign-in, access, and portal issues.
This getting started guide covers school software onboarding for K-12 day schools. Whether you are evaluating cloud school management software or configuring Schoolyi after go-live, you will find practical steps for school ERP go live checklist, migrate from Excel to school ERP - written for administrators and staff, not developers.
Last updated July 24, 2026
| Symptom | Audience | Fix |
|---|---|---|
| Redirected to sign-in on every click | All | Clear cookies; sign in again; check session not expired |
| Forgot password | All | /forgot-password → email reset link |
| Forced to /profile on login | All | Change password when policy requires update |
| Sidebar missing modules | Staff | Role lacks permission - contact admin |
| No classes in attendance | Teacher | Not assigned as class teacher - check /teachers/assignments |
| Cannot enter grades for class | Teacher | No assignment for that subject - coordinator must assign |
| Student sees no homework | Student | Teacher not published or wrong class assignment |
| Parent sees no children | Parent | Office must link parent account at /parents |
| Notification opens wrong child | Parent | Use child switcher; deep links need childId - ask office to resend alert |
| Hall ticket missing | Student/Parent | Exam schedule or seating not published yet |
| Fee pay button missing | Parent | Online pay not enabled or no outstanding balance |
| See /offline page | Parent/Driver | Reconnect to the network; PWA shell cannot load live data offline |
Common questions
Quick answers in plain language.
What is school software onboarding?+
Quick fixes for teachers, students, and parents - sign-in, access, and portal issues. This is a core topic in Getting started on Schoolyi.
How do I set up user troubleshooting faq in school management software?+
Follow the steps in this guide during persona playbooks, handbooks, workflows, and go-live checklists. Start with getting-started docs if you are new to Schoolyi, then apply the workflows here for your school year.
How does Schoolyi handle user troubleshooting?+
Quick fixes for teachers, students, and parents - sign-in, access, and portal issues.
Is there a school software onboarding guide for school administrators?+
Yes. This article is part of the public Getting started documentation at /docs - written for administrators, operators, and IT teams.
Who manages user troubleshooting faq at a typical K-12 school?+
Usually getting started and front-office staff responsible for school software onboarding. Teachers and finance may have scoped access depending on your role configuration.
Does Schoolyi support school ERP go live checklist?+
Yes. Schoolyi is a cloud school management system (SMS) with connected modules on one student roster and academic calendar. See related guides below or contact us for a demo focused on school software onboarding.
Related topics and buyer guides
Related searches
School leaders and IT teams often search for: how to user troubleshooting in school management software, best school software onboarding for K-12 schools, Schoolyi user troubleshooting guide, school ERP go live checklist, migrate from Excel to school ERP, and school software training guide.
More in this section
- Product overview
What Schoolyi is, who it serves, and how modules connect on one academic calendar and role model.
- Initial setup
Step-by-step rollout order for a new school: academic spine first, then people, then operations.
- Platform administrator guide
Full responsibilities for Platform Admin and school leadership: setup, users, roles, settings, and go-live.
- School operator guide
Day-to-day workflows for office staff: admissions, fees, attendance support, library, transport, and back-office.
School software terms
school management system (SMS) · student information system (SIS) · school ERP · parent portal · full glossary · Ask Schoolyi