Getting started
Exams and results troubleshooting
Exam sessions, schedules, marks entry, publishing to parents, and report cards.
This getting started guide covers school software onboarding for K-12 day schools. Whether you are evaluating cloud school management software or configuring Schoolyi after go-live, you will find practical steps for school ERP go live checklist, migrate from Excel to school ERP - written for administrators and staff, not developers.
Last updated August 27, 2026
| Symptom | Check | Fix |
|---|---|---|
| Parents cannot see exam marks | Publish state | Grades and report cards must be PUBLISHED; check exam session status at /exam-schedule. |
| Teacher cannot enter marks | Subject assignment | Assign teacher-subject for class at /teachers/assignments or exam coordinator role. |
| Exam schedule not visible | Session and class mapping | Create session at /exam-setup; link classes at /exam-schedule. |
| Report card PDF blank section | Grading scale and remarks | Configure grading scale at /settings; enter remarks before PDF generate. |
| Setter cannot see paper task | Exam participant role | Assign setter at /exam-papers; teacher opens /exam-papers/my-setter-tasks. |
| Hall ticket PDF missing accommodation | Exam-day accommodations | Record accommodations on exam-day roster before generating hall tickets; re-download from student/parent exam views after publish. |
| Results publish blocked for committee chair | EXAM_STRICT_RBAC governance | Publish/revoke results requires examination committee chair when committee is bound; check EXAM_STRICT_RBAC (default on). |
| Academic calendar sync warning on exam schedule | Calendar dependency | Sync working days at /academic-calendar; exam session requires valid academic year and holiday clash check at /exam-setup. |
| Revaluation window not open | Session publish state | Results must be published first; configure revaluation window at /exam-revaluation per session policy. |
Exam results workflow
- Create exam session at /exam-setup.
- Build schedule at /exam-schedule.
- Enter marks at /grades or marking workspace.
- Review and publish report cards at /report-cards.
- Parents view published results on portal.
Common questions
Quick answers in plain language.
How do I publish exam results to parents?+
Enter marks at /grades or exam marking screens; publish report cards at /report-cards when session is complete. Parents see published results on /parent-dashboard and exam views — drafts stay hidden until publish.
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