Getting started
Parent portal troubleshooting
Parent login, child linking, fees, attendance, grades, and wrong-child data.
This getting started guide covers school software onboarding for K-12 day schools. Whether you are evaluating cloud school management software or configuring Schoolyi after go-live, you will find practical steps for school ERP go live checklist, migrate from Excel to school ERP - written for administrators and staff, not developers.
Last updated August 27, 2026
| Symptom | Check | Fix |
|---|---|---|
| Parent dashboard empty | Parent-student link | Link parent user to student at /parents; parent signs out and back in. |
| Parent sees wrong child data | Child switcher and deep links | Use childId query on deep links; resend notifications with correct childId. |
| Magic link login fails | Email delivery | Test SMTP; check spam; confirm parent email matches /parents record. |
| Cannot pay fees online | Gateway and instances | Enable online pay; bulk-generate instances; link parent; open /fees/me?childId=. |
| Homework not visible | Publish state | Teacher must publish assignment; parent selects correct child. |
Common questions
Quick answers in plain language.
What is school software onboarding?+
Parent login, child linking, fees, attendance, grades, and wrong-child data. This is a core topic in Getting started on Schoolyi.
How do I set up parent portal troubleshooting in school management software?+
Follow the steps in this guide during persona playbooks, handbooks, workflows, and go-live checklists. Start with getting-started docs if you are new to Schoolyi, then apply the workflows here for your school year.
How does Schoolyi handle module troubleshooting parents?+
Parent login, child linking, fees, attendance, grades, and wrong-child data.
Is there a school software onboarding guide for school administrators?+
Yes. This article is part of the public Getting started documentation at /docs - written for administrators, operators, and IT teams.
Who manages parent portal troubleshooting at a typical K-12 school?+
Usually getting started and front-office staff responsible for school software onboarding. Teachers and finance may have scoped access depending on your role configuration.
Does Schoolyi support school ERP go live checklist?+
Yes. Schoolyi is a cloud school management system (SMS) with connected modules on one student roster and academic calendar. See related guides below or contact us for a demo focused on school software onboarding.
Related searches
School leaders and IT teams often search for: how to module troubleshooting parents in school management software, best school software onboarding for K-12 schools, Schoolyi module troubleshooting parents guide, school ERP go live checklist, migrate from Excel to school ERP, and school software training guide.