Getting started
Operator troubleshooting
Fix common front-office issues: parents, fees, admissions, and email failures.
Getting started guide for day and boarding schools.
Last updated July 24, 2026
| Issue | Check | Resolution |
|---|---|---|
| Parent cannot see child | /parents link | Link parent user to student record |
| No welcome magic link after enroll | Guardian email on application | Add email; re-send from parent tools or enroll path |
| Receipt email failed | /fees/payment-history | Retry email; verify SMTP via admin |
| Application fee paid but stuck | Application payment summary | Refresh status; check Razorpay/simulated mode |
| Cannot enroll applicant | Offer status | Must be accepted; check duplicate enrollment guard |
| Student on defaulters after payment | Receipt vs instance | Ensure correct instances paid; refresh outstanding |
| Library fine wrong | /settings/library | Admin adjusts rules; manual waiver if policy allows |
| PO not visible to vendor | Vendor user linked | Ensure vendor account tied to vendor record |
| Staff cannot mark attendance | Class teacher assignment | Admin assigns homeroom teacher |
| Parent sees no live bus | Duty + GPS | Confirm /transport/duty trip IN_PROGRESS and location sharing |
Escalate to platform admin when
- SMTP test fails - no emails deliver.
- Online pay returns gateway error - env keys or mode wrong.
- User needs role or permission change.
- Academic year or calendar sync issues affect attendance denominators.
- Production seed or migration errors after deploy.
- PWA /offline stuck for families after reconnect - service worker / deploy issue.
Common questions
Quick answers in plain language.
What is school software onboarding?+
Fix common front-office issues: parents, fees, admissions, and email failures. This is a core topic in Getting started on Schoolyi.
How do I set up operator troubleshooting in school management software?+
Follow the steps in this guide during persona playbooks, handbooks, workflows, and go-live checklists. Start with getting-started docs if you are new to Schoolyi, then apply the workflows here for your school year.
How does Schoolyi handle operator troubleshooting?+
Fix common front-office issues: parents, fees, admissions, and email failures.
Is there a school software onboarding guide for school administrators?+
Yes. This article is part of the public Getting started documentation at /docs - written for administrators, operators, and IT teams.
Who manages operator troubleshooting at a typical K-12 school?+
Usually getting started and front-office staff responsible for school software onboarding. Teachers and finance may have scoped access depending on your role configuration.
Does Schoolyi support school ERP go live checklist?+
Yes. Schoolyi is a cloud school management system (SMS) with connected modules on one student roster and academic calendar. See related guides below or contact us for a demo focused on school software onboarding.
Related searches
School leaders and IT teams often search for: how to operator troubleshooting in school management software, best school software onboarding for K-12 schools, Schoolyi operator troubleshooting guide, school ERP go live checklist, migrate from Excel to school ERP, and school software training guide.